Refund and Return Policy
At Watch Clinic Shop, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not fully satisfied, we offer a straightforward return and refund process. Please review the details below.
1. Returns
We accept returns under the following conditions:
- The item must be returned within 30 days of the purchase date.
- The item must be in its original condition, unused, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required to process a return.
Non-Returnable Items:
Certain items are not eligible for return, including:
- Items that have been worn, used, or altered.
- Custom or personalized products.
- Gift cards.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service at [insert email] or [insert phone number] to request a return authorization.
- Once your return request is approved, we will provide you with instructions on how to send the item back to us.
- Ensure the item is securely packaged to prevent any damage during shipping.
Return Shipping:
Customers are responsible for the shipping costs associated with returning an item, unless the return is due to a mistake on our part (e.g., incorrect or defective item received). We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If the return is approved, the refund will be processed within 7-10 business days. The refund will be issued to your original method of payment.
Partial Refunds:
In certain situations, partial refunds may be granted if the item is not in its original condition, or if it is returned outside of the 30-day window.
4. Exchanges
If you need to exchange an item for a different size, model, or another product, please contact us. Exchanges are subject to product availability and must be initiated within 30 days of purchase.
5. Defective or Damaged Items
If you receive a defective or damaged item, please notify us within 48 hours of receiving the product. We will arrange for a replacement or a full refund at no additional cost to you.
6. Exceptions
Some items may be eligible for returns or refunds under specific conditions. These exceptions will be handled on a case-by-case basis. Please contact our customer support team for further assistance.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, or if you would like to initiate a return or exchange, please contact us at:
Watch Clinic Shop
Street: 25157 Grodan Dr
Southfield, Michigan(MI), 48034
Phone number: (814) 948-8851
Email: info@montblancelitee.com
Website: https://montblancelitee.com